Frequently asked questions

Question 1

Who can get a loan?

Accepted Answer

Any Kenyan resident over 18 years old with a valid national ID and a registered phone number is eligible to apply.

Question 2

What documents are required?

Accepted Answer

For most applications, only a national ID and active phone number are required. Additional information may be requested during the verification process.

Question 3

How do I apply for a loan?

Accepted Answer

Choose the loan amount and term, fill out the form, and submit your application for review. The entire process takes place online — no office visit needed.

Question 4

How quickly is a decision made?

Accepted Answer

Applications are reviewed automatically and processed within minutes. You will be notified of the decision via SMS.

Question 5

When will I receive the money?

Accepted Answer

After approval, funds are transferred immediately to your M-Pesa or specified account. The transfer takes place right after you confirm the loan terms.

Question 6

Are there any hidden fees?

Accepted Answer

No. All terms and payments are displayed before you complete your application. There are no hidden charges, processing fees, or surprise deductions.

Question 7

How do I repay the loan?

Accepted Answer

Repayment is made through available payment methods. Detailed repayment instructions are provided after the loan is issued. You can also repay early without any penalties.

Question 8

Can I repay early?

Accepted Answer

Yes, you can repay the loan ahead of schedule without any additional fees or penalties. Early repayment may also positively impact your credit history.

Question 9

What happens if I miss a payment?

Accepted Answer

In case of late payment, additional charges may apply. Information about the overdue debt may also be submitted to Credit Reference Bureaus (CRB), which affects your credit history. We recommend contacting us as soon as possible if you anticipate difficulty making a payment. Timely repayment helps build a positive credit history and may unlock better loan terms in the future.

Question 10

How can I improve my credit score?

Accepted Answer

Repay your loans on time — this helps build a positive credit record and increases your chances of receiving better terms and higher limits on future loans.

Question 11

Who can get business financing?

Accepted Answer

Financing is available for registered Kenyan companies and sole proprietors. Both PVT/LTD companies and individual business owners are eligible to apply.

Question 12

What documents are required?

Accepted Answer

A basic set of documents is required, including business registration details, national ID, and financial information. Full document list depends on your business type. See the full requirements on the For Business page.

Question 13

What loan amount is available for business?

Accepted Answer

Business loan amounts range from KES 30,000 to KES 500,000, depending on the business assessment and documents provided.

Question 14

What is the loan term for business?

Accepted Answer

Business loans are provided for a term of 1 to 12 months, depending on your needs and business profile.

Question 15

How are the terms calculated?

Accepted Answer

Conditions are determined individually based on analysis of the business's financial condition, risk level, and provided documents. All parameters are agreed upon before signing.

Question 16

How are funds disbursed?

Accepted Answer

Funds can be transferred to a corporate bank account or through available payment systems, depending on what is agreed upon during the application process.

Question 17

Can I repay the business loan early?

Accepted Answer

Yes, early repayment is possible without any additional penalties or fees.

Question 18

What happens if the business misses a payment?

Accepted Answer

Additional charges may be applied, and information about the overdue debt may be submitted to Credit Reference Bureaus (CRB). We recommend contacting us proactively if you foresee any payment difficulties.

Frequently Asked Questions

For individuals

For business

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