Credit Policy

CRB Policy

Our policy on Credit Reference Bureau reporting and the use of credit information in Kenya.

1. Overview

Westlip Credit Limited is registered with and reports to licensed Credit Reference Bureaus (CRBs) operating in Kenya under the Banking Act and Credit Reference Bureau Regulations 2013. This policy explains what information we report, how we use CRB data, and your rights as a borrower.

CRB reporting applies to all borrowers. Both positive repayment history and defaults are reported as required by Kenyan law.

2. What We Report to CRBs

We submit the following information to licensed CRBs:

  • Loan amount and disbursement date
  • Repayment status — on-time, late, or defaulted
  • Outstanding balance at time of reporting
  • Loan closure date and final repayment status
  • Any accounts that have been written off

Reporting is conducted on a regular basis in accordance with CRB Regulations. All data submitted is accurate and reflects actual loan performance.

3. How We Use CRB Data

When you submit a loan application, we may access your credit report from one or more licensed CRBs to:

  • Assess your creditworthiness and repayment capacity
  • Verify information provided in your application
  • Determine appropriate loan terms and amounts
  • Detect and prevent fraudulent applications

By submitting a loan application, you consent to us accessing your CRB credit report for these purposes.

4. Your Rights Regarding CRB Data

As a borrower, you have the following rights under the Credit Reference Bureau Regulations:

  • Right to access: You are entitled to one free credit report per year from each licensed CRB
  • Right to notification: We will notify you before listing you as a defaulter with a CRB
  • Right to dispute: You may challenge inaccurate information in your credit report
  • Right to explanation: If your application is declined based on CRB data, you may request an explanation

5. Positive Credit Reporting

We believe in responsible lending and report all loan performance — including positive repayment history — to CRBs. This means that:

  • Timely repayments are recorded and contribute positively to your credit profile
  • A good repayment history may improve your credit score over time
  • Repeat borrowers with positive records may access better loan terms and higher limits
Paying your loan on time is the most effective way to build a positive credit history in Kenya.

6. Disputes and Corrections

If you believe that information reported to a CRB is inaccurate or incomplete, you should:

  1. Contact us in writing at credit@westlipgroup.com with details of the disputed information
  2. Provide supporting documentation where available
  3. We will investigate within 21 days and correct any verified inaccuracies
  4. If unresolved, you may escalate your complaint directly to the relevant CRB or the Central Bank of Kenya

7. Contact Us

For questions about our CRB Policy or credit reporting, please contact us:

  • Email: credit@westlipgroup.com
  • Phone: +254112356687
  • Address: Riverside Drive, Merchant Square Building 98 Riverside Drive, Nairobi, Kenya